I was pretty upset when all the creases started to appear, especially as I really take care of all my Filofaxes. On closer inspection, it looks like the leather has a plastic type coating over it, and it was pealing away. I didn't want to use any cleaner on it, in case it made it worse or discoloured the leather.
Last week, I was reading someones blog and they were talking about their Classic doing something similar, made me wonder if this was a fault with the Classics? So I e-mailed Filofax UK, who promptly got back in touch, telling me to return it free post to them. Tuesday, I posted it off and got a call from them on Thursday saying they would replace it with another Classic in Black or Chilli. I told them I wasn't really happy with the Organiser because of what's happened, so they said I could have an Ochid Aston. Well it's a nice organiser but I wasn't sure on it to be honest, so the lovely Filofax lady said, I could choose any I wanted up to the price of the Classic, which is £80. I informed her I would have to phone her back, a decision like that can not be made lightly! lol
So I spent 4 hours last night toying with the Aston (after all, it does come with cotton cream inserts) and a Blue A5 Finsbury . I so badly wanted the Personal Purple Malden, but Filofax UK don't have it? Then I decided the Personal Zipped Holborn would be ideal, but that too is out of stock. I went to bed with a huge headache after staring at the screen for too long and still not sure what I was going to get...though the Orchid Aston was in the lead by this time.
This morning I looked again on the net and suddenly thought....why not get something I really want and just add the extra money! Duh! So within minutes I had ordered This little beauty! The A5 Holborn in wine. I only had to pay £15 towards the cost, which I'm really pleased with......so roll on next week when it gets delivered. I already own the A5 Black Holborn and adore all those extra pockets. Not sure what I am going to use it for just yet, but I am sure I will come up with something!
The service I have received from Filofax is second to none. If any of you have a damaged Filofax, it really is worth contacting them, to see if anything can be done about it. You just never know! I had this Classic sat on a shelf for the last few months, I'm just pleased I didn't throw it away now!
Thanks Filofax
I got the Holborn Personal in Wine yesterday and it's perfect, i love everything about it!!
ReplyDeleteHiya Clareio, what I didn't mention in the blog was I also ordered a personal Zipped Holborn in Wine from City Organiser. I am praying it will get delivered today though, I think it's unlikely when I only ordered it yesterday!
ReplyDeleteI am continually amazed by the tales of wonderful service from Filofax UK. Unfortunately, I live in the US and the service here is AWFUL! I had ring problems with one (rings didn't meet) and another had all the color fade off after a couple of months. Filofax US refused to even discuss the color fading...basicaly said "tough luck, it happens". For the rings problem they offered 10% off my next purchase -- like I'd ever purchase anything from them again! Fortunately, I found Pens and Leather (love, love, love!) and have successfully purchased 2 filos from them, which arrived in record time, in pristine condition.
ReplyDeleteAwahh that is really bad to hear, Filofax USA are just hurting themselves in the long run...maybe an e-mail to Filofax UK explaining their shocking customer service might help things a bit.
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